Late last Friday night, July 21, the internet went crazy with excited proclamations that Nintendo’s hot new gaming console — the SNES Classic Mini Edition — was available for pre-order on Walmart‘s online store.
The Nintendo Classic Mini: Super Nintendo Entertainment System is a limited-edition, miniature version of the original SNES with 21 built-in game titles out of the box. The SNES Classic Mini costs just $80. To say that fans are excited regarding the SNES Classic Mini is a quite huge euphemism. When the Nintendo SNES Classic Mini pre-orders sold out soon after, no one was shocked.
The shocking news came on Saturday morning, July 22nd, when some customers who pre-ordered the gaming console from Nintendo were sent cancellation emails.
Strangely, not every customer who pre-ordered the SNES Classic Mini console was sent a cancellation email. It wasn’t clear why some were canceled and some were not, and both Walmart and Nintendo weren’t providing reply to our email.
On Wednesday night, July26, the answer came to our mailbox: All Walmart pre-orders of the Nintendo SNES Classic Edition were being cancelled.
An email from the Walmart’s senior director for customer care, Deserie Dulaney, was released to all customers who pre-ordered on Wednesday night. Walmart is blaming a technical glitch for the Nintendo SNES Classic being available for pre-order and that no customers were charged for their orders.
“Unfortunately, due to a technical glitch, the Super Nintendo Classic Edition was mistakenly made available last Friday evening ahead of the official release date … We, regrettably, will have to cancel this item on your order. We know that this is incredibly disappointing to you, and we’re truly sorry for this mistake.”
There’s no new date for pre-orders of the Nintendo SNES Classic Edition — it’s not even certain if there will be pre-orders at all before the gaming console’s public release on September 29.
This situation wasn’t handled well by US chain retailer. The pre-orders aren’t available for the Nintendo SNES Classic Mini anywhere else in the United States yet, so they will still have as good a chance as anyone else to secure the $80 miniature gaming console.